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Banned by Amazon for returning faulty goods

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Greg Nelson has bought 343 items from the online giant since 2014. But after sending 37 back he is now blocked from using it and can’t reclaim his credit balance

Computer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. But after sending back 37 items of 343 purchased, the online giant has blocked his account with immediate effect – and told him he would lose a gift card balance that he had on the account.

He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”.

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