British viewers were left fuming on Saturday night as one of the most exciting moments of the US Open was disrupted by Amazon Primes faulty streaming service.
Despite looking down and out when 6-3 5-1 and a championship point down, Serena Williams produced a rousing second set comeback to level with eventual champion Bianca Andreescu.
But as Williams drew level at 5-5, disaster struck for many of those watching back in the UK.
The streaming service went completely down for some for several minutes, leaving them unable to watch Williams and Andreescus titanic struggle in the most crucial stage of the match.
Those watching through a TV app seem to have been the worst affected, with multiple disgruntled viewers expressing their frustration to Metro.co.uk.
Tech-savvy watchers were able to switch to the undisturbed coverage on mobile devices or laptops, but its another example of limitations of watching sport solely through a streaming service.
One angry fan blasted the non-existent customer service while another expressed their fears that the same would occur during tonights mens final between Rafael Nadal and Daniil Medvedev.
A tone deaf statement released by Prime Video to Metro.co.uk surprisingly didnt offer suffering supporters an apology, in what is a bit of a PR own goal.
The unapologetic statement read: Some customers on certain devices may have experienced a temporary interruption to our coverage yesterday, which was resolved in a matter of minutes.
Its not the first issue British fans have encountered during this tournament. Metro.co.uk has learned of multiple complaints in the last week, including issues in Gael Monfils and Matteo Berrettinis epic five-setter in the quarter-finals. Some viewers were left without coverage for several hours in what was described by many as the best mens match of the tournament.
There have also been complaints regarding the audio during matches, with sound occasionally repeated and going out of sync with the visual effects.
That said, tennis fans were by and large impressed with the strides forward taken by Prime Video with regards to coverage.
An all-star commentary team, including John McEnroe, Martina Navratilova and Tim Henman, has beeen well received by the British public, while changes to the interface which allows users to see what match is actually on rather than just blindly selecting a court was a popular move.
But the wider picture will no doubt cause concern for football fans hoping to watch the Premier League in December.
Amazon landed the rights for some high-profile top flight matches, including the MRead More – Source